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Everything about your subscription is self-serve from the organization’s Billing page. Only owners and admins can manage billing.

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Upgrade or start a paid plan

Moving from Free to a paid plan (or subscribing) opens a secure Stripe Checkout to enter your payment details. Once it completes, your new plan is active.

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Change plans

Upgrading

Moving to a higher plan takes effect immediately, prorated for the rest of your billing period.

Downgrading

Moving to a lower plan is scheduled for the end of your current period, so you keep what you’ve paid for until then. There’s no refund for the difference.

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Payment method, invoices & cancellation

Your payment method, invoice history, and cancellation live in the Stripe Customer Portal, which you open from the Billing page:
  • Update your payment method — change the card on file.
  • Download invoices — every invoice and receipt is in the portal.
  • Cancel — cancelling stops the next renewal; your plan stays active until the end of the current period. See refunds for what that means.
Invoices and cancellation are handled in Stripe’s portal rather than in the dashboard, so your billing details stay with the payment processor.

Refunds

Our refund policy.

Roles & permissions

Who can manage billing.